Return & Refund Policy

Return & Refund Policy

Last Updated: January 2026

At Goldcoaststar, we stand behind the quality of our products and want you to be absolutely satisfied with your purchase. We understand that sometimes an item may not meet your expectations. To ensure a confident shopping experience, we have established a fair and transparent return and refund process. This policy applies to all items purchased directly via goldcoaststar.com.

1. 30-Day Risk-Free Return Period

We offer a generous 30-day return window. You have exactly 30 days from the date of delivery to initiate a return request. If 30 days have passed since your package was delivered, we unfortunately cannot offer you a refund or exchange.

2. Eligibility Criteria for Returns

To ensure a successful return and a full refund, the following conditions must be met:

• Condition: The item must be in the same condition that you received it—unworn, unwashed, and unused.
• Packaging: The item must be in its original packaging with all original tags, labels, and protective seals intact.
• Proof of Purchase: You must provide the order number or receipt sent to your email at the time of purchase.
• Non-Returnable Items: For hygiene and safety reasons, items that show visible signs of use, animal hair, smoke odors, or damage caused by the customer will not be accepted.

3. 100% Free Returns – No Hidden Costs

In compliance with consumer-friendly practices, Goldcoaststar ensures that you do not lose money when an item isn’t right for you.

• No Return Shipping Fees: We provide a prepaid shipping label for all authorized returns within the United States.
• No Restocking Fees: Unlike other retailers, Goldcoaststar does not charge a restocking or processing fee.
• Full Refund: You will receive 100% of the original purchase price back to your payment method.

4. How to Initiate the Return Process

We have simplified our return process into three easy steps:

1. Submit a Request: Send an email to support@goldcoaststar.com with your Order Number and the reason for the return.
2. Receive Your Label: Our support team will review your request and, upon approval, email you a Prepaid Return Shipping Label and a Return Authorization Form within 24 hours.
3. Pack and Ship: Securely pack the item, attach the prepaid label to the outside of the box, and drop it off at the designated carrier location (USPS, UPS, or FedEx).

5. Refund Processing & Timeline

• Inspection: Once your return is delivered to our warehouse at 3604 Normandy Rd, Greensboro, NC, it will be inspected by our quality control team within 1–2 business days.
• Approval Notification: We will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund based on the item’s condition.
• Credit Issuance: Once approved, your refund will be processed immediately. The credit will automatically be applied to your original method of payment (Visa, Mastercard, American Express, Discover, or PayPal).
• Bank Processing Time: Please allow up to 5 business days for the funds to appear on your statement. This timeframe is dependent on your financial institution’s processing speeds.

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, please contact us at support@goldcoaststar.com within 7 days of delivery. We will expedite a replacement or a full refund at no additional cost to you, including covering all shipping expenses.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item. However, if you prefer a direct exchange for a different size or color of the same product, contact us and we will provide a Free Exchange label, provided the item is in stock.

8. Customer Support & Contact Information

If you have any questions regarding our return process or the status of a refund, please do not hesitate to reach out to our dedicated support team:

• Brand Name: Goldcoaststar
• Return Address: 3604 Normandy Rd, Greensboro, NC 27408-2912, United States
• Support Email: support@goldcoaststar.com
• Business Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)