Cancel/ Change Order

Order Cancellation & Modification Policy

Last Updated: January 2026

At Goldcoaststar, we pride ourselves on our rapid fulfillment process to ensure that your products arrive at your doorstep as quickly as possible. We understand that sometimes you may need to change your mind or correct an error. This policy outlines the specific conditions under which orders can be canceled or modified.

1. Our Commitment to Speed

To maintain our delivery standard of 4–9 business days, our warehouse team begins processing orders shortly after they are placed.

• Order Cut-off Time: 5:00 PM (EST), Monday through Friday.
• Handling Efficiency: Most orders move from “Pending” to “Processing” within a few hours of the cut-off time.

2. Cancellation Window & Eligibility

We offer a grace period for cancellations to ensure customer satisfaction. However, once an order has been transmitted to our logistics partners, we can no longer halt the shipment.

• The 12-Hour Rule: You may request a cancellation for a full refund within 12 hours of placing your order.
• Pre-Processing Status: If your request is received within 12 hours and the order has not yet been packed, we will cancel the transaction immediately.
• Post-Processing/Shipped Status: If the order has already been picked, packed, or handed over to carriers (USPS, UPS, FedEx, or DHL), it is considered “In Transit.” In this case, we cannot cancel the order. You will need to receive the package and follow our Return & Refund Policy.

3. Requesting a Modification

If you discover an error in your order details, please act quickly. Modifications are subject to the same 12-hour window as cancellations.

• Shipping Address Corrections: If you entered the wrong address, contact support@goldcoaststar.com immediately. We are only able to update addresses before the shipping label is generated. Goldcoaststar is not liable for packages delivered to an incorrect address provided by the user if the change request was made after the 12-hour window.
• Product Variations: Need a different size or color? We can adjust your order if the item is in stock and hasn’t been processed.
• Price Adjustments: If a modification leads to a change in total cost, we will either refund the difference or provide a secure invoice for the additional balance.

4. How to Submit a Request

To ensure your request is seen by our fulfillment team in time, please follow these steps:

1. Email: Send an email to support@goldcoaststar.com.
2. Subject Line: Use “URGENT: Modification/Cancellation Order #[Your Order Number]”.
3. Details: Include your full name, the order number, and the specific change you wish to make.

5. Refund Process for Cancellations

Once a cancellation is confirmed by our team:

• Refund Amount: You will receive a 100% refund, including shipping fees and taxes.
• Payment Method: The refund will be issued back to your original payment method (Visa, Mastercard, American Express, Discover, or PayPal).
• Timeframe: While we process refunds immediately, please allow 5 business days for the credit to appear on your statement, depending on your financial institution.

6. Special Provisions

• Inventory Issues: In the rare event that an item is out of stock after you place an order, Goldcoaststar will contact you within 24 hours. You will have the option to wait for a restock, choose a replacement, or receive an immediate full refund.
• Duplicate Orders: If our system detects a duplicate order placed within a short timeframe, we may reach out to verify if it was intentional before processing both.

7. Contact Our Support Team

Our customer service department is dedicated to resolving your concerns quickly and fairly.

• Brand Name: Goldcoaststar
• Official Address: 3604 Normandy Rd, Greensboro, NC 27408-2912, United States
• Support Email: support@goldcoaststar.com
• Service Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)