FAQs

Frequently Asked Questions (FAQ)

Last Updated: January 2026

Welcome to the Goldcoaststar Help Center. We have compiled the most common inquiries to provide you with an effortless shopping experience. If you cannot find the answer you are looking for below, our dedicated support team is available to assist you.

1. ORDERING & MODIFICATIONS

1.1 How do I know my order was successful? Immediately after completing your purchase on goldcoaststar.com, you will receive an order confirmation email containing your order number and a summary of your items. If you do not see this email within 10 minutes, please check your spam folder or contact support@goldcoaststar.com.

1.2 Can I modify or cancel my order after it is placed? We offer a 12-hour window for any cancellations or modifications (such as size, color, or shipping address updates). Because we aim for a fast 1–2 day handling time, we cannot guarantee changes once this window has passed. If your order has already been processed for shipment, you may return the items for a full refund once they arrive.

1.3 Is it necessary to create an account to shop at Goldcoaststar? No, we offer a “Guest Checkout” option for your convenience. However, registered users can manage their shipping addresses, view their order history, and track shipments directly from their dashboard.

2. SHIPPING & DELIVERY

2.1 What are the shipping costs and delivery timeframes? We maintain a simple and transparent shipping structure for all customers:

• Shipping Fee: A flat rate of $6.99 applies to all orders.
• Order Cut-off Time: 5:00 PM (EST), Monday – Friday.
• Handling Time: 1–2 business days.
• Transit Time: 3–7 business days.
• Total Delivery Time: Estimated 4–9 business days.

2.2 Where does Goldcoaststar ship to? We ship to all 50 U.S. States, including Alaska and Hawaii, as well as APO/FPO/DPO military addresses. At this time, we do not offer international shipping.

2.3 Which carriers do you use? To ensure your package arrives safely, we partner with USPS, UPS, FedEx, and DHL. You will be notified of the specific carrier used for your order in your shipping confirmation email.

2.4 How can I track my shipment? Once your package is dispatched, we will send you a Tracking Number and a direct link to the carrier’s website. Please note that it may take 24–48 hours for the carrier to update their tracking portal with the initial scan.

3. RETURNS, REFUNDS & EXCHANGES

3.1 What is your return policy? We want you to be completely satisfied with your purchase. Goldcoaststar offers a 30-day return window from the date of delivery. Items must be in their original, unused condition with tags attached.

3.2 Are there any fees for returns? No. We are proud to offer 100% FREE returns. We provide a prepaid shipping label for all eligible returns, and we never charge restocking fees.

3.3 When will I receive my refund? Once your return is received and inspected at our warehouse (usually within 1–2 business days), we will trigger a refund to your original payment method. Depending on your bank, it typically takes 5 business days for the funds to reflect in your account.

4. PAYMENTS & SECURITY

4.1 Which payment methods are accepted? We accept all major secure payment providers:

• Credit/Debit Cards: Visa, Mastercard, American Express, and Discover.
• Digital Wallets: PayPal.

4.2 How secure is my personal information? Your security is our priority. Goldcoaststar uses SSL (Secure Sockets Layer) encryption to protect your data during checkout. Furthermore, we use PCI-compliant payment processors, meaning we never store your sensitive credit card details on our own servers.

5. CONTACT INFORMATION

If you have additional questions regarding our products or policies, please reach out to us:

• Brand: Goldcoaststar
• Customer Support Email: support@goldcoaststar.com
• Mailing Address: 3604 Normandy Rd, Greensboro, NC 27408-2912, United States
• Business Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
• Estimated Response Time: We strive to answer all emails within 24 hours.